Shipping & Returns

Orders placed before 1pm (UK time) will be dispatched the same day. Goods are dispatched during office hours, Monday to Friday, excluding bank holidays and weekends. Orders placed on weekends will be dispatched on Mondays.

We are unable to make any changes or edits to your orders. Please ensure you review your information before completing your order.

We ship to EU countries and the USA duties paid; this ensures smooth delivery with no extra customs handling fees due upon arrival.

For countries outside the EU, USA and UK customs charges are the customer’s liability, as shipments to these destinations are sent Duties Unpaid.

At this time, we do not currently support APO/FPO/DPO and PO Box address shipping. Stay tuned for when these additional delivery services are available!

Our shipping materials are 100% recyclable.

Shipping Fees

UK – FREE Shipping (2-3 days)
Orders over £65 (UK only)
UK – Royal Mail 48H Tracked (2-3 days)
£3.99 – £5.99 GBP inc. VAT
UK – Royal Mail 24H Tracked (1-2 days)
£6.50 – £7.99 GBP inc. VAT
USA (Ex. Alaska, Hawaii) – Tracked (10-15 days)
$12.00 – $16.00 USD
Austria – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Belgium – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Czech Republic – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Denmark – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
France – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Germany – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Greece – Tracked (6-9 days)
Starting from €19.00 EUR inc. VAT
Ireland – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Italy – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Luxembourg – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Malta – Tracked (6-9 days)
Starting from €14.00 EUR inc. VAT
Netherlands – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Norway – Tracked (6-9 days)
Starting from €11.50 EUR (duties unpaid)
Poland – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Portugal – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Romania – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Spain (Ex. Canary Ilse) – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Sweden – Tracked (6-9 days)
Starting from €9.00 EUR inc. VAT
Switzerland – Tracked (6-9 days)
Starting from €14.00 EUR (duties unpaid)
Rest of World
Not yet available, coming soon!

Customs & Duties

For all EU countries, the USA and the UK no additional customs charges should be due on delivery as shipments are sent Duties Paid.

In the unlikely event that customs duties are applied; charges are the customer’s liability. These charges are not controlled or collected by the seller and vary depending on the destination country’s regulations and the value or type of goods imported. As such, the seller cannot include or predict these costs in advance, and it is the customer’s responsibility to pay any applicable fees to release their order from customs.

For countries outside the EU, USA and UK customs charges are the customer’s liability, as shipments to these destinations are sent Duties Unpaid.

Returns Policy

You have legal rights under the Consumer Contracts Regulations 2013 to cancel within 14 days of receiving your goods, for most online purchases, and request a return. Products must be unused, unopened and in their original sealed packaging (including tamper seal). Certain exclusions apply (please see our Privacy Policy & Terms for details).

byfrow
byfrow